FAQ

What is Fit Tea?

Fit Tea is a detoxifying tea blend of certified organic herbs which are formulated to enhance your weight management program as part of a healthy diet and exercise regimen.

What is in Fit Tea?                                     

Ingredients

Organic Green Tea, Oolong Wu Yi, Organic Rooibos, Ginger, Pomegranate, Guarana, Birch, Stevia, Corn and Honey Powder.

Shipping

       1. ) When will I expect to receive my package?

Packages being delivered in the United States will take about 5-10 business days to arrive.

For international orders, will take about 15-40 business days to arrive

       2. ) What mailing company do you send your packages through?

We ship all Fit Tea packages through the United States Postal Service (USPS). We ship through regular shipping.

       3. ) Is there a shipping cost?

The United States Postal Service (USPS) shipping costs for both the US and international orders will charge about $10.00.

       4.) Why isn’t the tracking link working once I receive an email confirmation on the order?

All orders will be sent to the USPS facility during business hours where they will be scanned and process for shipping. Tracking will be available in 24-48 hours after processing.

       5.) Can Fit Tea email me the tracking link to my order and inform me of its status location?

Fit Tea can email you the tracking link to your order and will inform you the order’s last status, date, and location it was process. 

Shipping Issues


1.)  I still have not received my package, what do I do?

Fit Tea will inform you of your package’s last location on the tracking system and give you the tracking link through email. Contact your Post Office and give them the tracking number to your order to locate your package.


2.)  The tracking states it has been “Delivered” but have not received it yet. What do I do?

Contact your Post Office and give them the tracking number to your order to locate your package. USPS can hold packages for 30 days in their facility if they were unable to deliver package to the receiver during time of delivery and becomes unclaimed. Contact your Post Office for they may have it on hold for you to pick it. If it’s past the 30-day mark then USPS will resend the package back to Fit Tea as unclaimed.


3.)  Post Office does not have my package. What do I do?

Contact Fit Tea and we will look further into the issue. We may resend your order after verification that the shipping address is correct or do a full refund

 

 

Refund Policy


1.)  What’s the Fit Tea Return Policy?

All Sales are final. 

 

Fit Tea Orders & Addresses


1.)  Once I have placed my order through Fit Tea website, how do I know you have received it?

You may email us and ask if we have received your order. Please give us about 24 – 48 hours to process your order for shipping.


2.)  I have not received an email confirmation on my order after placing the order through Fit Tea?

Once you have placed your order we will receive the order information in our systems. Email confirmations will be sent out once we have printed the shipping label for the product and begin packaging. 24-48 hours to process orders for shipping.


3.)  Can I change my shipping address after placing my order?

Yes we can. Please email Fit Tea as soon as possible about the change in shipping address so we may change it before processing orders for shipping.


4.)  Can I change the shipping address after USPS has processed and shipped my order out?

We are unable to change the shipping address once it has been packaged and process through USPS shipping facility.


5.)  Can I cancel my order?

We can only cancel orders before processing. Please email Fit Tea as soon as possible about the cancelation of your order. Once we have cancel the order then we can fully refund your payment through PayPal.


6.)  What if I accidently placed two orders, can I cancel one and have the other be shipped to me?

Yes we can cancel and refund one order and have the other order process for shipping. Please contact Fit Tea as soon as possible about the cancelation of your order.


7.)  What if I order a 28-day tea detox bag but I decided I want instead the 14-day tea detox bag. Can I change my order?

We can change your order from a 28-day bag to a 14-day bag before processing. We will refund half the payment back through PayPal.


8.)  What if I order a 14-day tea detox bag but I decided I want instead the 28-day tea detox bag. Can I change my order?

We can change your order from a 14-day bag to a 28-day bag before processing. Please send the other half of payment for the 28-day tea detox bag through PayPal. Send payment to fitteateam@gmail.com. Once we have received the other half payment for the 28-day tea bag then we can process your new order for shipping.

 

Tea Information


1.)  What ingredients are in the Fit Tea?

Organic Green Tea, Oolong Wu Yi, Organic Rooibos, Ginger, Pomegranate, Guarana, Birch, Stevia, Corn, Honey Powder.


2.)  Can I find more information on each individual ingredient in the tea?

Additional information on the individual ingredients please go to our Fit Tea website and click on the “Ingredients” link. http://fittea.com/ingredients.php


3.)  Will I lose weight?

Weight loss results may vary from person to person. 


4.)  Where does the ingredients come from?

All ingredients are sourced from certified organic suppliers


5.)  Does the tea come in loose tea or in individual tea bags?

Fit Tea product is currently in a loose tea form that will be stored in one bag.

 

Health, Effects, And Medical Information

      1.)  What are the side effects of Fit Tea?

 If symptoms persist consult your medical professional.


2.)  I have a medical question or medical issue.

You must not rely on the information on http://www.Fittea.com as an alternative to medical advice from your doctor or other professional healthcare providers. If you have any specific questions about any medical matter you should consult your doctor or other professional healthcare provider. If you think you may be suffering from any medical condition you should seek immediate medical attention.


3.)  Will I lose weight?

Weight loss results may vary from person to person. 

Age & Under-Age Purchases


1.)  What the age limit for Fit Tea?

Fit Tea age limit is age 13 and up. If you are under the age of 18 please assist parental permission to use this product, purchase, and guidance throughout.


2.)  How old you have to be to order Fit Tea?

All payments are done through PayPal for Fit Tea orders. PayPal policy state you must be age 18 years or older to be able to make a account, make purchases with the use of a debit or credit card as the authorized user, and accept the terms of PayPal.


3.)  What if you’re under the age 13?

For the safety of your health that you do not use our Fit Tea product by any means with or without parental consent.


4.)  What if my daughter or son places an order using my debit or credit card and made payment without my consent?

We are not responsible for the actions of children if they choose to use his/her parent’s card and PayPal account without consent. Fit Tea and PayPal cannot verify under-age users using parental accounts and cards for payments and orders.

Please contact Fit Tea about the issue so we may cancel and refund your payment. If we have already sent out the order for shipping, please resend the package back following the Fit Tea Return Policy to begin the refunding process.

 

Weight Loss & Fit Tea


1.)  Will I lose weight?

Weight loss results may vary from person to person. 


2.)  Can I stop taking the tea at any time?

Yes, you can stop taking the Fit Tea any time


3.)  How long can I take the Fit Tea product?

You can use the Fit Tea product as long as you want to lose weight or maintain weight


4.)  Is there an expiration date on the Fit Tea product?

There is no expiration date for the tea.


5.)  What can I do to achieve better results?

You can go to our Fit Tea website and click on the “Directions” link for tips on how to get better results. http://fittea.com/directions.php.

Drink Fit Tea Detox - 1 cup a day for best results, Stay hydrated with plenty of water, Exercise regularly 3-5 times per week, Eat healthy, balanced meals, and Repeat


6.)  If I choose to stop drinking the Fit Tea, how do I continue in maintaining my current weight without gaining back?

We suggest that you keep your body active and continue exercising and eating healthy meals.


7.)  Can I go back in taking the Fit Tea at any time?

You can choose to go back in drinking the Fit Tea at any time and order more through our Fit Tea website.

 

Prepare The Tea


1.)  When do I drink the tea? Daily?

Drink the tea every morning with or without breakfast daily


2.)  How do I make the tea?

Place 1 teaspoon (2 grams) in a strainer/infuser to a cup of near boiling water for 3-5 minutes. Remove strainer and enjoy. (Cold or Hot). Directions on how to make the tea is on our Fit Tea website on the “Directions” link. http://fittea.com/directions.php


3.)  Can I add flavor to the tea?

Adding honey or lemon will help make the tea taste better.


4.)  Does the tea contain caffeine?

Yes, the Fit Tea does contain caffeine due to some of the ingredients. The caffeine is measured to one cup of coffee

 

PayPal


1.)  Do I have to make an account with PayPal to purchase Fit Tea?

Yes, all payment transactions are done through PayPal. PayPal is used for transactions, order information, refund transactions, and records on purchases for Fit Tea and PayPal Company.


2.)  I have an issue or error on PayPal, what do I do?

Please contact PayPal for any issues or errors that appear through their systems. Fit Tea has no authority to fix or resolve any issues on PayPal accounts. Fit Tea can only check if your payment has transfer completely to our Fit Tea account for orders.

 

International Shipping


1.)  Can Fit Tea ship international orders outside the US?

Yes, we can ship international orders.


2.)  How long does it take for international orders arrive?

International orders can take up to 15-40 business days to arrive


3.)  Is there an international shipping cost?

We ship through the United States Postal Service (USPS), which charges international shipping costs of about $10.00.

 



 

DISCLAIMER

THIS INFORMATION HAS NOT BEEN EVALUATED BY THE FOOD AND DRUG ADMINISTRATION. IT IS NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE.